IT Manager.
Summary
| Title: | IT Manager. |
|---|---|
| ID: | 10083 |
| Department: | Information Technology |
Description
Overview
Reporting directly to the Director of Operations the IT Manager will be primarily responsible for
the company's current IT and communications network and systems, manage a team of two
staff, project manage the integration and implementation of the new CRM, website, surveillance cameras and
provide a strategic overview to meet future business and system requirements.
Main responsibilities
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all
current IT systems, including Micros, Websites, PCs, operating systems, databases telephones, software applications, and peripherals.
Project manage the implementation and integration of the planned new POS system, CRM and website
Communicate regularly with executive management and all users of information services and
systems.
Manage and develop IT staff, including, training, evaluation, guidance, discipline.
Develop standard operating procedures and best practices, including providing written
protocols and guidance to IT staff and to end-users.
Ensure the creation and maintenance of all written documentation, including system and user
manuals, license agreements, and documentation of modifications and upgrades.
Oversee provision of IT Support for 500 staff in the offices.
Keep current with the latest technologies and determine what new technology solutions and
implementations will meet business and system requirements.
Manage financial aspects of the IT Department , including purchasing, budgeting, and budget
review.
Develop and implement all IT policies and procedures, including those for architecture,
security, disaster recovery, standards, purchasing, and service provision.
Negotiate and administer supplier contracts and service agreements.
Qualifications and Key Skills
A Bachelor’s degree in computer science or equivalent education and experience
Knowledge of POS systems and website technologies
Progressive IT experience, including experience in a multi-office environment. Experience in
hospitality industry a plus
Demonstrated ability to lead a team of technical staff, to work with the Executive
Management of an organization, and to manage multiple concurrent projects
Excellent verbal and written communication skills
Strong project management, organizational and time management skills
Strong people management skills
Excellent problem-solving, analytical and evaluative skills
